Fidelio DS8800W/10 User Manual download pdf (Page 22)

22

• Avoid using Wi-Fi channel which is using

or much overlapped by the nearby Wi-Fi

network.

• Keep away from potential sources of

interference which may affect Wi-Fi signal,

such as microwave ovens.

• If you fail to use your PC for Wi-Fi network

setup, check whether your PC is using a

Wi-Fi network. You cannot use Ethernet

connection for AirPlay network setup.

If the problem remains, it is strongly

recommended to use iPod Touch/iPhone/

iPad/Mac to do the rst-time Wi-Fi setup

as some PC settings may affect the Wi-Fi

network setup.

• Make sure that the SSID name of your

home router consists of normal characters

or digits, with no space or special

characters like %/#/* inserted.

• If you choose to rename the AirPlay device

‘Philips_Fidelio XXXX’ in the setting

menu, do not use special characters or

symbols.

• If you fail to get connected via WPS, make

sure that you are using a WPS certied

router. If the problem remains, do not

use the default SSID name for your

WPS router. The default SSID name may

involve security protection that leads to

connection failure. Use simple characters

or digits only to rename your WPS router.

Occasional breaking of AirPlay music

streaming

Do one or all of the following:

• Enable the Auto Channel Scan option (if

available on the Wi-Fi router).

• Enable the Wireless Intelligent Stream

Handling (WISH) option (if available on

the Wi-Fi router).

• Enable the Quality of Service (QoS)

option (if available on the Wi-Fi router).

• Turn off other home routers.

8 Troubleshooting

Warning

•

Never remove the casing of this apparatus.

To keep the warranty valid, never try to repair

the system yourself.

If you encounter problems when using this

apparatus, check the following points before

requesting service. If the problem remains

unsolved, go to the Philips web site

(www.philips.com/support). When you contact

Philips, ensure that the apparatus is nearby

and the model number and serial number are

available.

No power

• Make sure that the AC power plug of the

device is connected properly.

• Make sure that there is power at the AC

outlet.

No sound

• Adjust the volume.

• Check the network connection. Set up the

network again if needed (see ‘Set up a Wi-

Fi network (router)’).

No response from the unit

• Press and hold

on the front of the

main unit to reset the device. Set up the

network again (see ‘Set up a Wi-Fi network

(router)’).

• Disconnect and reconnect the AC power

plug, and then switch on the device again.

Wi-Fi network connection failed

• Check if your Wi-Fi router is Wi-Fi

certied. This device is only compatible

with Wi-Fi certied routers.

• This device does not support WPS-Pin

routers.

• This device does not support all WPS-

PBC routers (see the user manual of your

router).

• Enable SSID broadcast on the Wi-Fi router.

EN

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